Cancellation & Refund Policy

1. Scope

This policy applies to fees paid directly to Herry Infotech for software, development, consulting or related digital services unless a signed proposal, statement of work or order form states otherwise.

2. Project cancellations

Clients may request cancellation in writing. Amounts for work already performed, committed third-party costs, approved milestones and non-cancellable expenses remain payable.

3. Refund eligibility

Refunds, if any, are assessed against the written scope, work completed and payment stage. Advance payments are not automatically refundable once delivery work has begun. A refund request must relate to an identifiable underlying invoice, order, payment or approved service adjustment.

4. Digital rewards and incentives are separate

Referral incentives, survey or research incentives, partner-sponsored rewards, loyalty benefits and product-specific reward balances are governed by the applicable product, program or Reward & Incentive Policy. They are not treated as refunds and should not be re-labelled as refunds for fulfilment purposes.

5. Request process

Send requests to billing@herryinfotech.com with the invoice, project name and reason. Approved refunds are processed through an appropriate supported method, subject to banking and provider timelines.