Policy
Grievance & Support Policy
Support and escalation channels for Herry Infotech corporate and supported product inquiries.
1. Support channels
General support: support@herryinfotech.com. Privacy matters: privacy@herryinfotech.com. Legal or compliance matters: legal@herryinfotech.com or compliance@herryinfotech.com.
2. Information to include
Provide the relevant product, account identifier, transaction or reward reference, date, issue description and screenshots where appropriate. Do not send passwords or one-time codes.
3. Review
We aim to acknowledge valid inquiries within a reasonable period. Resolution timing depends on complexity, verification and third-party dependencies.
4. Escalation
If a support issue remains unresolved, reply to the existing ticket and request escalation with the original reference.